Refund policy

Last updated: 8 November 2026

We want you and your pet to love your hoodie. If something isn't right, here's how we'll put it right.

30-day returns

You can return any item within 30 days of delivery for a refund. Items must be unworn, unwashed and unused, with the original tags and packaging.

How to start a return

  1. Email us at karimsealy4@gmail.com with your order number and the item(s) you'd like to return.
  2. We'll reply with the return address and instructions. Please don't post anything back before you hear from us, because returns sent to the wrong address can't be processed.
  3. Post the item back using a tracked service and keep your proof of postage.

Return postage

If you've changed your mind, you pay the cost of posting the item back. If the item is faulty, damaged or not what you ordered, we cover it (see below).

Faulty, damaged or wrong items

Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, whichever you prefer, at no cost to you.

Refunds

Once we've received your return, we'll email you and refund you to your original payment method within 14 days. Your bank may take a few extra days to show it.

Original shipping charges aren't refunded for change-of-mind returns, except where the law says they must be (for example, UK and EU customers who cancel within 14 days of delivery get the standard delivery charge back).

Exchanges

Need a different size or design? The quickest way is to return your item for a refund and place a new order for the one you want. Stock can sell out at busy times, so we recommend ordering the new one straight away.

Cancelling an order

Email us as soon as possible. If your order hasn't been dispatched yet, we'll cancel it and refund you in full. Once it's been dispatched, you can return it using the steps above.

Your legal rights

This policy is in addition to your legal rights as a consumer and doesn't affect them.

Questions?

Email karimsealy4@gmail.com or simply reply to your order confirmation email.