Frequently asked questions
What pets fit in the pouch?
The pouch is made for small cats and small dogs. Not sure which size to pick? Email us before you order and we'll help.
How do I wash it?
Follow the care label. We recommend a cool, gentle wash and letting it air dry. Avoid bleach and tumble drying.
Is the pouch secure?
The pouch holds your pet close to you, but always keep an eye on them and support them with your hand when you're moving around.
How long does delivery take?
Orders are dispatched within 1โ3 business days and usually arrive in 7โ12 business days, with tracking. For Christmas, we recommend ordering early.
Can I return it?
Yes. You have 30 days from delivery. Email us first and we'll send you the return address.